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InnovatePro Sdn Bhd

Customer Support Executive

InnovatePro Sdn Bhd
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 1-3 Years
Malaysia, Kuala Lumpur
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Job Description

Job Responsibility

  • Assist incoming customers throughout the registration process, account opening, checking promotions
  • eligibility, documentation related to account inquiry and complaints related to account.
  • Understand customers support needs to provide solutions and enlightenment that are most suitable to them while adhere to company policy.
  • Follow-up diligently and deliver a remarkable experience to customers.
  • Communicates responses in a clear, professional, and concise manner across all channels or medium within company official channels.
  • Familiar and apply the company policy and AML/CFT criteria in assessing customer registrations.
  • Identify and communicate feedback from customers with the team for continuous improvement and solutions.
  • Constructs professional written reply, notifications and memorandum to customers as required in English and Mandarin.
  • Generate reports through system and perform data analysis as per required via Microsoft Excel. Capable of
  • Using basic formula for excel are required.
  • Experiences with Zendesk is an added value.
  • Attend incoming inquiries traffics from various platforms.
  • Willing to work in shifts; 9.30AM-6.30PM (GMT+8), or, 6.00PM to 3.00AM (GMT+8). Saturday shift will be required on demand

Job Requirements

  • Min possess SPM or above qualifications.
  • Preferable to have minimum of 1 year of experience in this position within in previous jobs.
  • Possessed commanding Mandarin & English languages in both written and verbal. Other language(s) are added advantage.
  • Customer-first mindset and keen to help people in solving their problems.
  • Attention to detail, committed to work and keen to learn.
  • Candidate must be willing to work at Old Klang Road, KL

Job Benefits

  • Laptop Provided
  • Free Parking
  • Medical Claim
  • Company Group Insurance
  • Public Transport Allowance

More Info

Industry:Other

Function:Finance

Job Type:Permanent Job

Skills Required

Mandarin
Data Analysis
english
Customer Support
Microsoft Excel

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Date Posted: 12/07/2024

Job ID: 84279381

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About Company

InnovatePro Sdn Bhd
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