Customer Support Executive

Job Descriptions:

• Perform outbound calls, respond to emails, and manage proactive licence inquiry

Coordinate the creation, control, distribution and support of all customer license requests to meet field operational requirements

• Coordinate the receipt of evidence for license renewals and upgrades.

Ensure availability of licensing service meets field operational requirements.

• Maintain databases for all licensed customers and Internal-Use equipment

Assist FB APO product marketing to ensure full recovery of all license fees and royalties

• Proactively renew and distribute licenses to clients.

Ensure tasks are carried out in compliance with policy, procedure and agreed customer service standards and to drive the achievement of qualitative and quantative priority objectives

• Participating in the day to day delivery of the Licensing function to maintain team SLA and KPIs

Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovations policies.

• To perform any other job assignments/ duties as may be required from time to time

Conduct daily activities in accordance with FUJIFILMs policies, procedures, and code of conduct

• Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILMs policies

To perform any other job assignments/ duties as may be required from time to time.

• Requirements:

Degree in any discipline. Fresh graduate is encouraged to apply.

• At least one (1) year working experience in contact centre or customer support related field.

Good command of spoken and written English.

• Proficient in relevant computer applications like MS Office.

Demonstrate excellent communication and problem-solving skills.

• Highly motivated and result-oriented team player with good interpersonal skills.

Able to work independently and as a team.

• Have pleasant disposition and attitude.

Ability to handle stressful situation appropriately.

• Able to work on rotational shifts and public holidays.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,

• 00 - RM4,500.00 per month
  
  Benefits:
• Dental insurance

Health insurance

• Maternity leave

Parental leave

• Vision insurance

Schedule:

• Day shift

Early shift

• Rotational shift

Application Question(s):

• Do you have your own transportation

* Are you able to start immediately If no, how long is your notice period