ABOUT US:
PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.
WHAT YOU'LL DO:
- Respond promptly to customer inquiries and issues via email and WhatsApp, ensuring clear and accurate communication
- Use existing tools to provide precise and complete information to customers
- Meet sales/renewal targets and call handling quotas, when required
- Address customer complaints, offering solutions within set time limits and following up to ensure resolution
- Maintain customer interaction records, process accounts, and manage documentation
- Ensure customer satisfaction with company products and services
- Understand company products and services to provide tailored recommendations based on customer needs and preferences
Requirements
WHAT WE EXPECT OF YOU:
- Diploma in Business, Communications, or a related field
- Any experience in customer service, especially handling email and WhatsApp communications, is a plus
- Knowledge of the insurance industry or related fields is advantageous but not required
- Ability to think critically and resolve customer issues efficiently
- High attention to detail and accuracy in communications and documentation
- Strong commitment to providing excellent customer service and enhancing the overall customer experience
- Fresh graduates are encouraged to apply!
Benefits
PERKS YOU'LL GET TO ENJOY WHILE WORKING HERE!
- Medical and Life insurance
- A wide range of health benefits - including optical, dental, and physiotherapy
- Opportunities for continuous and rapid growth as well as skills enhancement
- Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun
- And a well stocked pantry!
Join Our Team in Shaping the Future of Insurance
As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.
In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.
If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we'd be just as excited to get to know you too!
Find out more about us via our website at www.policystreet.com.
At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.
