- Assist incoming customers throughout the registration process, account opening, checking promotions eligibility, documentation related to account inquiry and complaints related to account.
- Understand customers support needs to provide solutions and enlightenment that are most suitable to them while adhere to company policy.
- Follow-up diligently and deliver a remarkable experience to customers.
- Communicates responses in a clear, professional, and concise manner across all channels or medium within company official channels.
- Familiar and apply the company policy and AML/CFT criteria in assessing customer registrations.
- Identify and communicate feedback from customers with the team for continuous improvement and solutions.
- Constructs professional written reply, notifications and memorandum to customers as required in English and Mandarin.
- Generate reports through CRM and perform data analysis as per required via Microsoft Excel. Capable of using basic formula are required.
- Experiences with Zendesk is an added value.
- Attend incoming inquiries traffics from various platforms.
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- Preferable to have minimum of 1 year of experience in this position within in previous jobs.
- Possessed commanding Mandarin & English languages in both written and verbal. Other language(s) are added advantage.
- Customer-first mindset and keen to help people in solving their problems.
- Attention to detail, committed to work and keen to learn.
- Willing to Work from home
- Willing to work in shifts; 9.30AM-6.30PM (GMT+8), or, 6.00PM to 3.00AM (GMT+8) (Work Frome Home). Saturday shift will be required on demand.
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-lirunex-limited-job-customer-support-executive-5]
