Customer Support Associate (SaaS | Cantonese Speaker)

About SleekFlow

Join SleekFlow, a thriving SaaS startup that is experiencing rapid growth thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to revolutionize social commerce, and as a member of our team, you will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you!

At SleekFlow, we have developed an all-in-one Omnichannel Conversation Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, Email, and more, providing comprehensive communication solutions. With our customer engagement platform, both small merchants and large enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.

As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow!

Role

As a Customer Support Associate at SleekFlow, you will provide direct customer support via phone, email and chat to existing customers. You will work with the sales and support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow SleekFlow to optimize the platform for customers worldwide.

Junior to Mid Level

Prior Experience in SaaS/ Software Industry is preferred

Language: English, Mandarin & Cantonese

Location: Kuala Lumpur, Malaysia

Responsibilities

• Complete a comprehensive training program to prepare for responding to live customer issues.
• Handle incoming enquiries via emails, calls and chats in a professional manner.
• Use your deep SleekFlow product knowledge to resolve client-related issues.
• Communicate with Product, Sales and Marketing teams to convey client feedback and sentiments.
• Maintain a good relationship with customers.
• Work continuously to document the details of each interaction in order to easily research customer issues and to inform product improvements

Skills and Qualifications

• Fluent in English with Cantonese and /or Mandarin will be useful
• Prior experience with CRM preferred
• Ability to learn, adapt and thrive quickly in a dynamic environment
• Comfortable to engage with a diverse array of customers
• Problem solving and critical thinking with detail oriented
• Strong stakeholder management and communication skills (written & verbal)
• Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
• Strong computer skills, including CRM, Microsoft Word, PowerPoint and Excel.
• Team player with the desire to try new ideas in order to achieve greater levels of success

What We Offer

• Attractive compensation package including a 13th-month salary
• Stock options in a rapidly-growing startup
• A fun, diverse, and international team culture
• Comprehensive group medical insurance
• Allowances for transportation, snacks, and team lunches
• Paid leave on your birthday
• Flexible work-from-home policy
• Continuous and rigorous training from experienced team leads

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a perfect candidate.

SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.