Provide system support to MONITOR customers primarily via telephone and email.
Register, troubleshoot, resolve, and manage incoming cases in accordance with MONITOR's SLA standards.
Collaborate with internal teams to resolve complex issues efficiently and effectively.
Ensure customer satisfaction by delivering high-quality support service.
Assist customers in getting the most value from their MONITOR system.
Requirements
Bachelor's degree in Business Administration, Supply Chain Management, Manufacturing Engineering, or a related field.
2 years of experience in a manufacturing environment, preferably with exposure to ERP system.
Strong analytical and problem-solving skills.
Excellent communication skills, including the ability to actively listen, and ask meaningful probing questions.
Must be able to easily learn and apply system knowledge, work within defined policies and procedures, and use standardized tools and technology to perform job functions.
