Customer Support Advisor (Korean Speaker)

Customer Experience Specialist (Korean Speaker)

Job Scope :

Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures

Identifies and escalates difficult and complex issues to senior team members

Maintains a positive, empathetic and professional attitude towards customer

Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system

Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions

Liaises with external vendors and service operators to fulfil booking changes

Keeps updated with company procedures and processes

Shares customer feedback with relevant departments for further improvements

Requirements :

Candidate must possess at least O Levels or higher/ Preferably Degree qualification and above

Fresh graduates are encouraged to apply

Proficient in English & Korean (both verbal and written).

Previous experience in customer service is an added advantage

Able to work shifts (including weekends, public holidays)

Possess a problem-solving mindset to proactively find solutions for customer needs

Strong written and verbal communication skills to communicate clearly and effectively with our customers

Good team player to work collaboratively in a team environment

Keen attention to detail in completing tasks accurately and thoroughly

For native Korean speakers, English must be B2 level