Vacancy: Customer Success Specialist- Banking (Mandarin Speaker)
Location - Petaling Jaya, Selangor, Malaysia.
Salary: RM4,000-RM5,500 + 300RM Language Allowance
Start Date: 12th August, 2024
Project: Singapore Digital Banking
Hours of Operation: Mon-Fri 9am - 6pm
Head Counts: 6
Language - Mandarin + English
REQUIREMENTS:
Qualifications
Education background:
Bachelors Degree or at least Diploma or equivalent in any discipline.
Work experience:
Bachelor's Degree or Diploma
Must have minimum 6-month call centre experience in Banking Company/Fintech will be an advantage
Required Interpersonal Skills:
Customer Service orientation.
Customer Results/Solutions focused.
Customer Expectations Management.
Active Listening Skills.
Ability to handle queries and objections in a professional manner.
Passionate about communication and interacting with people is key to success in this role.
Able to receive continuous feedback and work in a fast-paced working environment.
Positive attitude and willingness to learn and go the extra mile for self-improvement.
Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
Good reasoning and analytical skills.
Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
Responsibilities
Overview of CSS Role:
CSS represents the brand, the culture, and the values of the client
Your attitude and how you behave will determine how our client is perceived by its customers
It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
Customer concerns must be handled positively and professionally
Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
Job Types: Full-time, Permanent
Pay: RM5,- 00 per month
Application Question(s): - What nationality are you
The salary is fixed, not negotiable, the salary is RM5,500 + RM 300 Language allowance, are you okay with it
- Can you speak, write and read Mandarin
The joining date is 12th August 2024, Can you join- Job location is Petaling Jaya, are you okay with it
Do you have minimum of 6-month call centre experience in Banking Company/Fintech (Added advantage)
Education:
* Diploma/Advanced Diploma (Preferred)
