Job Description
Lark
Lark is a next-generation team productivity suite that boosts organizations efficiency, creativity, and engagement. It seamlessly integrates Messenger, Docs, Calendar, Video calls, Emails, OKR, and more into one easy-to-use app.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
Lark APAC Customer Success Team
We're a dedicated Customer Success Management (CSM) team committed to ensuring our customers triumphs. We're not just problem solvers we're partners in achieving success. Our customer-centric approach, fueled by empathy and expertise, ensures that our customers goals are our goals. From proactive solutions to data-driven insights, we're dedicated to maximizing our customers experience. Welcome to a team committed to your success journey!
This role will be based in Malaysia and will report into the regional lead based in Singapore.
Job Responsibilities
- You'll be responsible for onboarding and guiding customers across the APAC region (with a focus on the Malaysian market), ensuring a seamless implementation experience.
- You'll play a pivotal role in amplifying active usage by cultivating deep and broad usage with the Lark product. This entails introducing new product features and sharing best practices with the customers.
- Your commitment to excellence directly contributes to building an exceptional customer experience with the Lark product, ultimately minimizing customer churn.
- By nurturing relationships with identified accounts, you'll become a trusted advisor to decision-makers and executive buyers, reinforcing enduring partnerships.
- You'll be responsible for driving desired customer outcomes by collaborating with the relevant internal and external stakeholders.
- Develop reporting and insights for the Customer Success team is also critical, so as to track value delivery to customers and to provide greater visibility to internal stakeholders.
