Serving as the main point of contact betweenclients and Bipo; elevate clientfeedback to the relevant departments.
Regularly checking in on clients and their key personnel, to ensure they are satisfied with BIPO; understand their needs and develop upselling and cross- selling plans.
To engage in discovery of customer's current environment and deliver relevant, impactful presentations and product demonstrations that illustrate how BIPO solutioncan address requirements, solve business concerns, and create value.
Address any concerns or issues a client may have and work with internal stakeholders to resolve them.
Research competitors and learn how to stay ahead to retain existingclients.
Leverage product and service knowledgeto support existingBipo clients.
Present client with commercial proposal and set any terms as agreed upon by both Bipo and client.
Collaborate closelywith other departments to build strategies to ensure clientssatisfy our company'sproduct or service.
Participate in solutioning discussions and engagements with internal and external stakeholders.
Proactively build strategies to ensure customer adoption and engagement whilst also using feedback to identify growthopportunities.
Actively works to improve relationships with internal and external stakeholders by understanding their perspectives and works toward win-win solutions.
Enabler for channel partnerto provide the benefit of BIPO HRMS to theirenterprise customers.
Requirements:
Bachelor's degree
Min 3 to 5 years of relevantexperience
Required language(s): Bahasa Malaysia, MANDARIN, English. Prefer Mandarin speaking candidates (SPEAK, READ and WRITE in MANDARIN) to liaise with Mandarin speaking customer.Comfortable interacting across all customer levels
Mediator with strong communication skills
Self-Motivated
Good Listener
A strong combination of technology and interpersonal skills preferred
Experience working with prospects in the sales cycle, in presentations, solution design,etc
Strong technical understanding of BIPO HRMS modules and services.
