Company Description
Ajobthing is a successful start-up that aims to deliver products that solve recruitment problems using cutting edge software, the world wide web, mobile and innovative marketing.
We are result-oriented and welcome fail-fast mentality, ever willing to try out fresh ideas. When others may ask Why, we choose to ask Why not. We encourage a spirit of collaboration, celebrate the success of colleagues and practice picking each other up when we inevitably fall. We frown upon office politics, self-centeredness and discrimination. Bureaucracy slows down many companies, so here we built one that practices simple, lean and efficient processes.
Last but not least, we define success based on the value we create for our users.
Job Description
- Lead and manage the customer service team, providing guidance, support, and performance feedback.
- Develop and implement training programs to enhance team skills in customer service, communication, and conflict resolution
- Serve as the primary point of contact for key clients and oversee the resolution of customer complaints and escalations
- Identify and implement process improvements to enhance service efficiency and customer satisfaction.
- Collect and analyze customer service data to generate reports and insights for continuous improvement.
- Coordinate with other departments to ensure a seamless customer experience and address any interdepartmental issues
Qualifications
- Proven experience in a customer service role min 5 years, preferably in a similar industry.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving abilities and a proactive approach to customer service.
- Experience in training and developing teams.
- Familiarity with customer service software and tools.
- Ability to analyze data and use IT to drive decisions.
- Bachelor's degree in Business Administration, Communications, or a related field.
Additional Information
- Annual leave
- Sick leave
- Laptop & supporting hardware will be provided.
- Casual Attire
- Medical Claims
- Optical & Dental benefits
- Attendance bonus
- Education benefit.
