JOB SCOPE- Handle inbounds call/outbound calls/live chat/email enquiries
Provide effective solution for customer issue.- Follow up and respond back to user on timely manner.
To deliver excellent customer service to customer via phone or any other channels.
- To provide accurate information on products and services to customer
Exceeding customer expectation in terms of customer service and accurate information.- Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.
You will be accountable for meeting individual (KPIs) and team goals.
- Any others and responsibilities that may be assigned from your superior from time to time for the effective implementation , maintenance and continual improvement of the Customer Service Quality Management System.
Follow required procedures and processes to resolve customer inquiries or complaints- Participate in training and development activities.
- Benefits for you in this career :
1)
Career Path- You will have the opportunity to climb the corporate ladder to a leader role / managerial role on the future.
2)
System for Appraisal and Rewards- Company provide the training to help employees to develop future leaders for the company.
3)
Additional benefits- Special bonus for extraordinary performance employees, others allowance, Performance Incentive , Shift Incentive and others.
Job Type: Full-time
Pay: RM1,
- 00 - RM2,000.00 per month
Benefits: - Additional leave
Cell phone reimbursement Maternity leave
- Opportunities for promotion
Professional development
Schedule: Early shift
Supplemental Pay:
Overtime pay Yearly bonus
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer service: 1 year (Preferred)
Language:
* English (Preferred)
Expected Start Date: 08/05/2024
