Responsibilities :
- Engage professionally with customer on their issues, inquiries and concerns via live chat/email/telephone
Resolve customer issues effectively through careful analysis of situations, identify the problem and identification of the resources required- Escalate problems accurately to relevant internal parties
Demonstrates extensive knowledge of company products/service offerings, & apply this knowledge during customer interaction
- Customize and support system requiremnet as per customer requirements
Undertake / participate in projects or other relevant duties as assigned from time to time- Prepare periodic logs and status report as per company requirement timely and accurately
Job Requirements :
- Preferably with 1 year experience in helpdesk/similar capacity.
Fresh graduates are welcomed to apply Diploma or Degree in IT/ Computer Science or equivalent
- Familiar in SQL Server, Web Server, IT networking and programming language will be an added advantage
Independent, self-motivated and have a strong sense of responsibility- Fast learner, multitasker with a genuine desire to help others
Possess a calm demeanour and able to cope under stress
- Must be self-motivated with the ability to work independently and in a team environment
Good interpersonal and communication skills- Proficient in English and Bahasa Malaysia, other dialects/languages will be an added advantage
Job Type: Full-time
Pay: RM2,- 00 - RM3,000.00 per month
Benefits: - Maternity leave
Opportunities for promotion
Professional development
Schedule:
Ability to commute/relocate:
Sungai Buloh: Reliably commute or planning to relocate before starting work (Required)
