- Responding to Inquiries: Answering customer questions via phone, email, chat, or in-person.
- Providing Information: Offering details about products or services, including pricing, features, and availability.
- Handling Complaints: Addressing customer complaints or issues, working to resolve them effectively and efficiently.
- Processing Orders: Assisting customers with placing orders, processing payments, and managing returns or exchanges.
- Maintaining Records: Keeping accurate records of customer interactions, transactions, and feedback.
- Following Up: Checking in with customers after a purchase or service to ensure satisfaction and gather feedback.
- Educating Customers: Providing guidance on how to use products or services effectively.
- Collaborating with Other Departments: Working with sales, technical support, and other teams to resolve customer issues.
- Upselling and Cross-Selling: Identifying opportunities to promote additional products or services that may benefit the customer.
- Maintaining a Positive Attitude: Ensuring a friendly and professional demeanor to create a positive customer experience.
Job Type: Full-time
Pay: RM1,500.00 - RM2,000.00 per month
Benefits: - Maternity leave
Schedule:
Education:
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
* English (Required)
Application Deadline: 09/15/2024
