Customer Service Voice

We have excellent job opportunity as Customer Serviceand following details for your review

• Client: Leading Business Consulting for Telecom project
• Shift hours: 5 days week (Monday to Sunday) & 24/7
• Channels: Inbound voice
• Basic salary: RM2,400 max
• KPI allowance: RM100 monthly (based on individual performance) & RM500 quarterly (based on team performance)
• Academic background: Minimum SPM holders
• CS experience: Open for fresh graduate but must have good communication

Additional info

Take a look at what we offer:

We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya

station. No long commutes for you!

Let's talk compensation: an enticing commission structure that rewards your hard work

Qualification Criteria

What you will do As a dedicated Voice / Non-Voice Channel Specialist, you'll play a pivotal role in providing top-notch customer service.

Here is what's waiting for you:

Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns

Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques

Expertly articulating and presenting information about our products while professionally managing high inquiry volumes

Embracing accountability for individual KPIs and working cohesively towards team goals

Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions

Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers

Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

Additional Information

Who you are

Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities.

Good command of English or Bahasa Malaysia to round out your communication abilities

Previous experience in a contact centre or customer service role That's a big plus!

A minimum SPM qualification, showing that you have the fundamentals in place

Let me know if you are interested process and share your latest resume with contact details

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