Troubleshooting electronic woes: Diagnose and resolve customer issues with laptops, watches, earbuds, speakers, TVs, and mobile devices.
Guiding purchase decisions: Advise customers on product inquiries, including comparisons and recommendations. Highlight features and benefits to convince them why a specific product is the perfect fit for their needs.
Mastering multiple channels: Be a communication whiz, assisting customers via live chat, phone calls, and email.
Requirements:
Education: A diploma holder or higher is preferred. Good if from IT background
Able to speak in Vietnamese
Minimum of 1 year relevance working experience in a voice channel in customer service.
Communication skills: Excellent verbal and written communication skills are essential for a customer service representative.
Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues
