Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
Providing accurate information and resolving customer issues related to digital banking products and services.
Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
To meet the Key Performance Indicator (KPI) monthly.
Respond to customer inquiries via email in a timely and professional manner.
Job Requirement:
Possess a SPM Leavers Minimum
Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
Excellent verbal and written communication skills in English is mandatory.
The ability to speak in Mandarin will be an added advantage.
Proficient in Microsoft Office and experience working with CRM systems.
