Customer Service - Temp 3 Month (Johor)

Early Applicant

Exp: 2-4 Years

Job Description

Job Responsibilities:

Receive and act on instruction from customer on collection/delivery schedule.
To request Invoice/Packing List when required and to generate the documents.
To verify the goods quantity tallies with Invoice/Packing List.
To make necessary arrangement according to customer's request.
Understand and communicate to relevant people on any special request/requirement made by customer.
To update and resolve issues that operations may not be able to comply to the require mentor meet deadline.
To provide any report or status update that requested by customer.
On monthly or when needed, to update the movement reports in TMS or share point.
Regular checking, following up on emails correspondence with customers and other related parties.
To update daily report on movements into MS Office software.
To update monthly KPI report on time.
To perform cost update into the TMS or share point and provide provision cost where necessary.
To complete and verified all job files for the month within the month end closing.
To ensure all files are sorted & filed, reports and files records with relevant details are kept properly.
To communicate and to solve any problem that may arise.
To discuss and report any problem that operations cannot meet customer's requirement.
To follow up with relevant staff on job in progress to ensure customers are updated accordingly.
To provide timely info/data to Billing Section for the purpose to raise the invoice to customer on time.

Job Requirements:

Minimum SPM level or higher.
Minimum 2 years of working experience as Customer Service in a 3PL Company.
Proven experience / knowledge in import or export procedure and experience in a warehouse environment is an added advantage.
Commitment for Quality.
Effective Meeting Skills.
Customer & Service Orientation.
Well ethic of Information & Communication behavior.
Good Interpersonal Skill and team player.