Duties:
- Respond to players in-game inquiries and provide solutions to issues.
Handle and resolve related complaints, suggestions, and consultations.- Engage with the players to gather feedback and enhance players satisfaction.
Monitor and report any game anomalies or issues.
- Collaborate with technical teams to resolve issues promptly.
Contribute to the improvement and optimization of existing processes and content.
Requirements:
- Minimum of two years of experience in game customer service or a related field.
Familiarity with the gaming industry and a passion for anime culture.
- Extensive gaming experience: familiarity with Genshin Impact and Honkai: Starail will be considered an advantage
Job Type: Permanent
Pay: RM3,
- 00 - RM4,500.00 per month
Schedule: - Monday to Friday
Rotational shift
Application Question(s):
Experience:- Customer service: 1 year (Preferred)
Language:
Mandarin (Preferred)
