Customer Service Team Manager

Vacancy: - Customer Service Team Manager

Location: Kuala Lumpur, Malaysia

Salary: RM6000 + RM100 Travel Allowance + RM 100 Shift Allowance

Joining date - June 24

Benefits - level 4 , Medical Insurance, no limit on medical dependent, 50k myr Inpatient and 1k Outpatient,

Statutory benefits, SOCSO benefits and Employees will be entitled for a paid holiday for the PH

Someone who has at least 1 year experience as a lead or manager or who handled a team

• Responsibilities:

Leads, monitors, and supervises the team of 10 to 15 to achieve organization goals.

• Identify areas for service improvement and make recommendations to the management team.

Assist in the hiring process.

• Manage scheduling and staffing requirements for the night shift to ensure adequate coverage and optimal team performance.

Process improvement: Collaborate with cross-functional teams to identify opportunities for process improvements and recommend and implement solutions to enhance efficiency and customer experience.

• Quality Assurance: Conduct regular quality assurance assessments to maintain service quality standards and identify areas for improvement.

Training and Development: Develop and implement training programs to enhance customer service and technical skills, also product knowledge of team members. Provide ongoing coaching and feedback to support their professional growth.

• Requirement:

Professional-level fluency in English and Mandarin.

• Required to work on site.

At least two (2) years of relevant Team Leader experience managing a minimum of 5 team members.

• Proven experience in technical support or customer service roles.

Effective Coaching skills.

• Proficient in MS Office (esp. PowerPoint, Excel); e-learning software is an asset.

Job Types: Full-time, Permanent

Pay: RM5,

• 00 - RM6,100.00 per month
  
  Supplemental pay types:
• 13th month salary

Performance bonus

Application Question(s):

• Can you speak, read and write traditional Mandarin

* Are you comfortable with the salary budget of RM6100

Experience:

• Team Lead/Team Manager: 2 years (Required)

Language:

• Mandarin (Required)

Location:

• Kuala Lumpur (Preferred)

Expected Start Date: 06/24/2024