What's the role
We are seeking an exceptional Customer Service Team Leader to join our warm and friendly customer service team, based out of our Malaysia Offices. You will be responsible for achieving goals in the development of customers through leading & coaching the customer service and operations specialist team members.
Who is Hilti
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve
- Managing a dynamic team of Customer Service Representatives (non-voice) & Operations Specialists
- Coaching team members in effective customer service, product knowledge, new marketing campaigns, SAP skills & process improvements
- Achieving key Customer Service and Operations targets
- Ensuring the right recruitment and effective onboarding of new team members
- Reliable and efficient Order Processing and Service Excellence
- Working with senior stakeholders across the business
- Driving a strong team culture
Hilti ranked 5th in the World's Best Workplaces for 2024!
What do we offer
Show us what you're made of and we'll offer you opportunities to move around the business to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.
What you need is:
- Excellent customer service skills, with team leadership experience being advantageous
- Strong in PC and systems knowledge (SAP) and MS Office (Excel, Access, PowerPoint, Word)
- Strong organizational skills and process orientation required
- Attention to details with the ability to understand interconnections between individual process elements and company strategy
- Excellent communication and interpersonal management skills
- Persistence and drive to implement despite obstacles
- Ability to handle large work volume, multiple priorities, and ability to meet strict deadlines required
- Ability to work earlier hours to align with Australian time zones
Why should you apply
We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what's next. Interested Apply ASAP and we'll review applications as they come in!
