Customer Service Support

JOB DESCRIPTION:

• Customer service and billing liaising customers and update POD. Also if good then can liaise with overseas customers

Ensure that customer requests, inquiries, and complaints are attended to and responded to in a timely manner, aiming for first-call resolution to provide excellent customer service.

• Listen attentively to customer inquiries and concerns, and provide accurate information and assistance.

To handle customer enquiries efficiently, courtesy and professionally.

• Identify and assess customers needs to provide appropriate solutions or escalate complex issues to higher-level support when necessary.

Answer clients correspondences through calls, emails, chats, and any other platforms.

• Maintain detailed records of customer interactions such as personal information, inquiries, complaints, payments, and resolution.

Collaborate with other team members, including sales, technical support, and collection team, to ensure a seamless customer experience.

• Proactively seek feedback from customers to identify areas for improvement in products, services, or processes.

• JOB REQUIREMENT:

Candidate must possess at least Diploma in any related field.

• Proven experience in customer service or support role, preferably logistic industry will be an added advantage.

Excellent communication skills.

• Able to communicate in Bahasa Malaysia & English

Experienced in Microsoft Office applications including Excel, Word, and Outlook.

• Able to work independently with minimal supervision.

Senior position at least 2 years experience in customer service or related.

• Full-Time position(s) available.

Able to work immediately and willing to work in batu tiga, shah alam

Job Types: Full-time, Permanent

Pay: RM3,

• 00 - RM3,500.00 per month
  
  Benefits:
• Additional leave

Free parking

• Opportunities for promotion

Parental leave

• Professional development

Schedule:

• Day shift

Application Question(s):

• do you experience as customer support in logistic company before if yes which company

what is your current and expected salary

• where is your current location staying

are you able to work in batu tiga , shah alam

• what are the computer skills you have like excel , words and etc.. please list down

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

* Customer Care Specialist: 2 years (Preferred)