Job Responsibility
Responsibilities
As a Customer Service and Telemarketer at myFirst, you will be the face of our company, responsible for providing outstanding support to our customers. You'll play a vital role in ensuring our young customers and their parents have a positive experience with our products. Here are your key responsibilities:
- Respond to customer inquiries and provide accurate information and solutions in a timely and friendly manner.
- Troubleshoot 1st level technical issues and provide support through phone, email, chat and WhatsApp.
- Manage and resolve customer complaints and escalate to appropriate teams when necessary.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with cross-functional teams to improve customer experience and provide feedback on customer issues.
- Identify opportunities to upsell and promote company products and services to customers.
- Stay updated on company products, services, and policies.
- Meet or exceed performance targets and KPIs.
- Make outbound calls to potential customers and share information about products and services.
- Meet quotas for calls and perform customized targeted cold calling sales strategies.
- Coordinate with operation and eCommerce team to ensure customer's special requests are fulfilled.
- Process product warranties, refunds and returns.
- Other ad-hoc instruction or task given by manager.
Job Requirements
- Knowledge on sales and marketing and ability to communicate in Mandarin, Cantonese, Spanish, French, German, Japanese, Korean, or Vietnamese, is a plus point.
- High school, Diploma or equivalent; college degree preferred.
- More than one (1) year of experience in customer service or technical support.
- Excellent communication skills, both written and verbal.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Experience with customer service software and tools, such as Zendesk.
- Familiarity with CRM systems and online communication platforms.
- Ability to work flexible hours, including weekends and holidays (upon request).
- Must be willing to work on shift basis and weekend.
- Committed, responsible and positive attitude.
- Ability to work under pressure and work independently in fast pace environment.
- Fast learning skill that able to pick up new products knowledge easily.
- Tech savvy person, proficient in the use of IT and software, familiar with kids tech product or various kind of electronic devices.
- Willing to work 5-6 days a week, 40-45 hours per week (Rotational shifts)
Job Benefits
- Learning Opportunities at myFirst:
- At myFirst, we encourage employees to take on multiple roles, fostering a dynamic learning environment. You can broaden your skill set and gain experience in various areas, enhancing your personal growth.
- Career Growth with myFirst: At myFirst, there are significant career growth opportunities as the company continues to expand. You can advance quickly and take on higher-level responsibilities as you grow along with the organization.
- Networking Opportunities with myFirst: Working at myFirst allows you to interact with a diverse group of talented individuals in the kids tech industry. This leads to valuable networking opportunities and connections within the tech sector.
- Dynamic Environment at myFirst: myFirst is a dynamic and ever-evolving company, making your work exciting and filled with unexpected challenges, which is ideal for those who thrive in dynamic work environments.
- Sense of Community at myFirst: Working at myFirst means being part of a close-knit community. Our smaller team size fosters strong working relationships and a sense of camaraderie among employees.
- EPF SOCSO
