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Swift Integrated Logistics Sdn Bhd

Customer Service Supervisor - Forwarding

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

Liaise, coordinate and follow up closely with all related internal departments such as forwarding, haulage, transport and finance to ensure customers expectations are met and all customers requests are completed as agreed.

Provide courteous and professional service to all enquiries and requests for services from customers at all times

Build positive relationship with customer for customer retention and growth of new business

Update customers on the daily schedule as arranged and keep customers updated on the progress of their both inbound and outbound shipments

Monitor and ensure agreed service level are met and meeting with customer to KPI reports presentation

Resolve services issues by clarifying customers complaints, determining the cause of the problem and provide the best solution to resolve the issues.

Keep customers updated should there be any delays or abnormalities to their shipments.

Keeping track of all licenses and permits, liaise with government authorities shall any issues arise.

Perform any ad-hoc tasks as and when required by the management.

Job Type: Full-time

Pay: RM2,
  • 00 - RM3,500.00 per month

    Application Deadline: 11/01/2024

More Info

Industry:Other

Function:Shipping

Job Type:Permanent Job

Skills Required

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Date Posted: 25/10/2024

Job ID: 98025751

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