Respond promptly to customer inquiries and concerns via phone, emails, or chat.- Resolve customer issues and complaints effectively and efficiently
Manage high volumes of inbound and outbound calls
- Maintain accurate records of customer interactions and transactions
Provide up-to-date product and service information to customers- Upsell product and services to customer when appropriate
Escalate customer issues to the appropriate department or manager as needed
- Collaborate with other departments to resolve customer issues and concerns
Maintain a positive and professional attitude at all times- Continuously improve your knowledge of products services
Meet or exceed performance targets, such as call volume and resolution time
- Adapt to new technologies and processes as they are implemented
Participate in training and development programs to improve customer service skills and knowledge- Contribute to team goals and initiatives to improve customer satisfaction and retention
Provide feedback to management on customer issues, concerns and trends.
Have experience as a customer service- Effective communication skills are essential in understanding customer issues and providing solutions promptly
Active listening skills: active listening skills are critical to understanding customer concerns and requirements and making the customer feel valued.
- Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Job Types: Permanent, Contract
Pay: From RM1,- 00 per month
Benefits: - Dental insurance
Health insurance
Supplemental pay types:
* Overtime pay
