We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist. This position requires to work rotating shifts in a 24/7 operation.
Key Responsibilities:
- Handle incoming calls and chat interactions from customers.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Build sustainable relationships and engage customers by taking the extra mile.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Maintain a positive and professional demeanor while interacting with customers.
Requirements:
- Minimum 1 year of customer service experience.
- Fluent in Mandarin will be added advantage.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Top Reasons to work with TDCX:
- Attractive remuneration, great perks, incentives.
- World-class workspaces, great central location with lots of different public transportation option.
- Strong learning and development plans for your career growth.
- Global company, winner of hundreds of industry awards.
