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RETOUCH

Customer Service Specialist

RETOUCH
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Shah Alam, Malaysia, Selangor

Job Description

Job Responsibility

  • Provide excellent customer service support via phone, email, and chat, addressing inquiries, complaints, and issues promptly.
  • Handle customer orders, returns, exchanges, and refunds in a professional manner.
  • Maintain and update customer records and information in the system accurately.
  • Collaborate with other departments to resolve customer issues efficiently.
  • Assist with administrative tasks related to customer service, including data entry and report generation.
  • Handle customer feedback and provide solutions to improve overall customer experience.
  • Follow up on unresolved customer inquiries or complaints.
  • Ensure compliance with company policies and standards in all customer interactions.

Job Requirements

  • Minimum qualification of SPM or equivalent.
  • Good communication skills in English and Bahasa Malaysia. Proficiency in Mandarin or other languages is an added advantage.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Previous experience in customer service is preferred but not mandatory.
  • Basic computer skills, including in Microsoft Office.
  • A positive attitude, patience, and a passion for helping others.

Job Benefits

  • Competitive salary and performance-based bonuses.
  • Training and development opportunities.
  • Health insurance and other company benefits.
  • Friendly working environment with opportunities for career growth.

More Info

Industry:Other

Job Type:Permanent Job

Date Posted: 08/10/2024

Job ID: 95405209

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