Customer Service Specialist

Role: Customer Service Specialist

Language: Mandarin + English

Location: Penang (Onsite/Remote)

Fresher can also apply

The Customer Service Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client's website shopping channel.

Qualifications

Education background:

Bachelor's Degree or at least Diploma or equivalent in any discipline.

Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience:

Minimum of 6 months work experience in customer support in any industry.

Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

Call centre experience is not a must but would be a distinct advantage.

Required Interpersonal Skills:

Customer Service orientation.

Customer Results/Solutions focused.

Customer Expectations Management.

Active Listening Skills.

Ability to handle queries and objections in a professional manner.

Passionate about communication and interacting with people is key to success in this role.

Able to receive continuous feedback and work in a fast-paced working environment.

Positive attitude and willingness to learn and go the extra mile for self-improvement.

Emotional intelligence and ability to stay calm when customers are stressed or annoyed.

Good reasoning and analytical skills.

Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Must be able to speak, read and write in Mandarin