Vacancy: Customer Success Specialist- Korean Speaker
Location - George Town ,Penang, Malaysia.
Salary: Up to RM 9000
Start Date: 3rd June, 2024
Education: Degree /Diploma (SPM not allowed)
Hours of Operation: 8 am - 5 pm, No Night Shifts
Head Counts: 3
Language- Korean + English
Must have B2 level English Language proficiency (reading, writing, speaking)
REQUIREMENTS:
--Looking for Native Korean who has CS background of min 6 months work experience in customer support in any industry. Must be able to speak, read and write in Korean.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a must but would be a distinct advantage.
Technical Skills:- Minimum typing speed of 40wpm with a 90% accuracy score.
Computer literate and fully conversant in Microsoft Windows and Microsoft Office
RESPONSIBILITIES:
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the clients website shopping channel.
- Support customers to place online orders with the client.
Provide timely support to customers through available communication channels (inbound phone calls and email).- Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times.
Pro-actively support customers to mitigate the risk of damage to the clients brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.- Maintains and improves quality of service by sharing suggestions and recommendations.
Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
Adheres to the policies and procedures set by the company and client.
Job Types: Full-time, Permanent
Pay: RM9,- 00 per month
Application Question(s): - What nationality are you
Are you willing to relocate to Malaysia
