Responsibilities:
- Provide timely support to customers through available communication channels (inbound, outbound calls, email and live chat)
To ensure professional, efficient, and quality service to Clients.- To accept and execute client instructions
To ensure efficient problem and complaint resolution
- To cross-sell additional Bank products and services
To capture client feedback for future improvement- To capture the nature of Client contacts
To meet productivity standard
- To acquire product knowledge and service skill through staff briefing and coaching from Team Manager
Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter- Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information
Pro-actively support to customers to prevent damage to brand loyalty
- Identify and escalate priority issues through proper channels when necessar
Works with other team members in identifying better ways in providing better customer support- Maintains and improves quality of service by giving recommendations
Keeps job knowledge up to date by attending upskill training to improve skill
- Meet all key performance indicators set by the company and client
Adhere to the policies set by the company
6 months of minimum experience in Customer Service- Decision-making skills and analytical skills are highly needed competencies due to nature of the program
Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions
- Good time management skills
Can work under pressure and can deliver set goals- Confident in handling complex situation
Conversant and able to convey messages
- Ability to effectively respond to customer needs
Interpersonal skills required to work well with others- Ability to follow directions
Ability to use the desktop computer system
- Ability to navigate within web-based applications
Ability to multitask- Ability to learn at a fast pace
Good comprehension and listening skills
- Proficient in English and Mandarin
Job Types: Full-time, Permanent
Pay: RM3,
- 00 - RM4,500.00 per month
Benefits: - Opportunities for promotion
Professional development
Schedule:
Education:
Experience:- Customer service: 1 year (Required)
Language:
Mandarin (Preferred)
