Customer Service Specialist (Mandarin Speaker)

Early Applicant

Exp: 0-2 Years

Job Description

Job Responsibility

Your duties and responsibilities (include but not limited to) are as follows:

Welcoming customers and visitors professionally with excellent manner at all times.
Manage the enquiries through phone calls, whatsapps, emails or other channels promptly and professionally.
Handle and liase with customers request and appointment arrangement.
Consistently ensure a high level of customers support experience and build customers loyalty.
Ensure customers safety and comfort with a smooth flow of customers care.
Assist customers with completing necessary forms and documentation.
Responsible for proper documentation including scanning, filing, and mailing.
Responsible for payment collection and receipt issuance.
Communicate effectively with the team and/or other departments if needed to encourage a positive working environment.
Perform other duties as required and assigned by superior/management.

Job Requirements

Requirements:

Minimum Certificate / Vocational / Diploma
Experience in customer service or a related field is preferred, but fresh graduates are welcome to apply.
Fluent in Mandarin (spoken and written) and English is compulsory; proficiency in other languages is a plus.
Strong communication and interpersonal skills with a customer-focused mindset.
Ability to handle customer inquiries and complaints professionally across various channels (phone, email, chat, etc.).
Problem-solving skills with the ability to stay calm under pressure.
Team player with a positive attitude and willingness to work flexible hours, including weekends and holidays.
Basic computer skills and familiarity with customer service software is an advantage.

Job Benefits