Hello! MEXC is looking for an Online Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!
- MEXC (www.mexc.com) is one of the world's fastest growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap)
Competitive salary + bonuses
Various benefits and support from the company
- Responsible for receiving inquiries from users through online customer service tools and answering users concerns;
Timely feedback on the problems existing in the process, collect and sort out problems;- Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
- Able to adapt to shift work. / Able to adapt to long night shift work.
- Prefer candidate with 1 year customer service experience in cryptocurrency industry/ financial & banking institution.
Good logical thinking ability, able to judge the real needs of users;
- Proficiency in Chinese and English is a must;
Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;- Effectively adjust communication methods and styles according to different objects;
Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
Job Type: Full-time
Pay: RM4,
- 00 - RM9,000.00 per month
Benefits: - Additional leave
Flexible schedule Opportunities for promotion
Professional development
Schedule: Day shift
Rotational shift
Supplemental Pay:
Experience:- Cryptocurrency: 1 year (Required)
Customer service: 1 year (Required)
Language:
* Mandarin (Required)
