Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer satisfaction/retention.
Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
Proactively identify, summarize, and verify potential issues through user feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
Handle unexpected events and tasks assigned by supervisors.
Working Hours:
5 day/week (including weekends), depending on scheduled roster.
