Job Description
Good News for all Mandarin Speakers
Openings for Day Shifts
5 Days working. 2 Days off
Location:
KL Sentral
Role: Customer Service Advisor
Salary:
4100 RM + KPI Allowances
Requirements:
Minimum 6 months of experience in Customer Service is mandatory
Applicants must be able to read, write and speak mandarin language fluently
Duties and Responsibilities
Answer incoming calls in a timely manner
Identify customers needs, clarify information, research every issue and provide
solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep the customer's privacy and protect customer information
Meet personal/team qualitative and quantitative targets
Handle simple to difficult inquiries in a given span of time
Manage different types of callers in a given span of time
Achieve the given metrics in accordance to the center's commitment to client
Manage and resolve customer complaints
Provide accurate information and excellent customer service
PM ASAP for More Details
