Customer Service Specialist

Company Description

GrowthFn is a boutique Staffing Firm based in Kuala Lumpur, specializing in finding the right-fit employees for organizations across various industries such as IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure, and Renewable Power. With 10 years of experience in the field, our team is dedicated to helping companies optimize their workforce.

Role Description

This is a full-time on-site role as a Customer Service Specialist located in WP. Kuala Lumpur. As a Customer Service Specialist, you will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing customer experience. You will have the opportunity to interact directly with customers and assist them with their inquiries and concerns.

Qualifications

*Position: Customer Service Specialist(Voice and non voice)*

Salary: - RM4600
Joining date: - 1st July
Specialization: Email and social media support

Able to work Rotational shift.

Manage customer's queries via social media and email.
Become a product expert that help customers for best solution.
Delivery High End customer service to clients
Should be active on Social media so could understand the customer's concern.

*Requirements* :
Basic understanding of PC & mobile device troubleshooting
Email & Social media support Experience.
1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred.
Willing to work on shift 9am-9pm (including weekends).
5 working days, 2 days off (40 hours per week)
Willing to work 100% Work From Office, onsite in Bangsar South, Kuala Lumpur. There is no hybrid mode possible for the position.

*Education* :
-Diploma or Graduation degree
-Open with Fresh graduate
-Open with SPM candidates with work experience