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Growth Valley Sdn Bhd

Customer Service Specialist

Growth Valley Sdn Bhd
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 3-5 Years
Petaling Jaya, Malaysia, Selangor
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Job Description

Job Responsibility

  • Develop and implement customer service strategies aligned with the company objective to enhance overall customer experience.
  • Provide guidance, support, and coaching to team members.
  • Assist team members with complex / escalated customer inquiries and complaints.
  • Collaborate with other departments to resolve customer issues and improve overall customer experience.
  • Prepare regular reports and presentations for senior management, highlighting key achievements, challenges, and opportunities

Job Requirements

  • Minimum 3 years experiences in managing a team of customer-oriented operation manager.
  • Diploma / Bachelors Degree in Business Management or relevant discipline
  • Preferably working experience in Cooperate based is an advantage
  • Able to communicate and write proficiently in Mandarin is preferred
  • Team player who can work together with a big team.
  • Versatile and adaptive.
  • Strong Leadership skills.
  • Data-oriented, with advanced-level MS Excel knowledge.

Job Benefits

  • Above market average salary with medical claims and allowances
  • Free courses and trainings worth more than RM100,000
  • Incentive trips for those who excel in their work performance

More Info

Industry:Other

Function:Business Management

Job Type:Permanent Job

Date Posted: 18/06/2024

Job ID: 82094749

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About Company

Growth Valley Sdn Bhd
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