Hello! MEXC is looking for Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!
Why us
- MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap).
- Competitive salary + bonuses and various benefit & support from company
Job Responsibilities:
- Responsible for receiving inquiries from users through live chat, email, online customer service tools and answering users concerns;
- Timely feedback on the problems existing in the process, collect and sort out problems;
- Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
- Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
- Able to adapt to shift work. / Able to adapt to long night shift work.
Job Requirements:
- Prefer candidate with 1 year customer service experience in cryptocurrency industry/ financial & banking institution.
- Good logical thinking ability, able to judge the real needs of users;
- Proficiency in Chinese and English is a must;
- Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
- Effectively adjust communication methods and styles according to different objects;
