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Createch IT Services Sdn. Bhd.

Customer Service Specialist

Createch IT Services Sdn. Bhd.
Early Applicant
  • 3 days ago
  • Be among the first 50 applicants
Exp: 1-3 Years
Malaysia, Kuala Lumpur
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Job Description

Job Responsibility

  • Respond to customer inquiries via email and live chat in a timely and professional manner.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary.
  • Maintain a positive and empathetic attitude towards customers at all times.
  • Collaborate with team members and other departments to provide the best possible customer experience.
  • Stay up-to-date with company products, services, and any changes in policies.
  • Identify opportunities to improve customer service processes and contribute to the overall success of the team.
  • Assist the team and management with any tasks requiring support.

Job Requirements

  • Education : Foundation, Diploma, Degree, etc.
  • Proficiency both Mandarin and English in written and verbal.
  • With at least 1 year of experience in BPO customer service is a plus.
  • Diploma/Degree fresh graduates are welcome to apply.
  • Willing to accept rotating shift schedules.

Job Benefits

  • Basic salary + KPI bonuses + shift allowances.
  • Contributions to EPF, SOCSO, and EIS.
  • Sick leave and annual leave.
  • Medical claims.
  • Comprehensive training and continuous career development.
  • A friendly work environment that promotes work-life balance.
  • Opportunities for career advancement within the company.

More Info

Industry:Other

Function:BPO customer service

Job Type:Permanent Job

Skills Required

English
customer service
Mandarin

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Date Posted: 21/11/2024

Job ID: 101089671

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About Company

Createch IT Services Sdn. Bhd.
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