Customer Service Specialist

Location: HQ Office and Boutique

• Department: Sales Department

• Reports to: Sales Lead

• Job Summary:

We are seeking a proactive and dynamic CUSTOMER SERVICE SPECIALIST to join our team. The ideal candidate will be responsible for driving online and WhatsApp sales while providing exceptional customer service. This role involves managing customer inquiries, guiding customers through the sales process, and ensuring a positive online shopping experience.

• Key Responsibilities:

• Sales:
• Drive sales through online, WhatsApp platforms and the physical boutique by understanding customer needs and recommending appropriate products.

Handle banking transactions, process orders, and manage payment and shipping information.

• Upsell and cross-sell products to maximize revenue.

Customer Support:

Respond promptly to customer inquiries via website form, chat, and social media channels.

Resolve customer issues, complaints, and questions with professionalism and efficiency.

• Provide product information, troubleshoot issues, and guide customers through the purchasing process.

• Customer Relationship Management:
• Build and maintain strong relationships with customers to encourage repeat business.

Follow up with customers to ensure satisfaction and address any ongoing needs.

• Collect and analyze customer feedback to improve service quality.

Product Knowledge:

Maintain a deep understanding of our products and services to effectively assist customers.

Stay updated on new product launches, promotions, and industry trends.

• Sales Reporting:
• Track and report on sales performance, customer interactions, and trends.

Provide insights and recommendations for improving sales strategies and customer service processes.

Collaboration:

Work closely with the marketing team to implement online sales campaigns and promotions.

Coordinate with the logistics team to ensure timely and accurate order fulfillment.

• Collaborate with other departments to enhance the overall customer experience.

• Qualifications:

Proven experience in online sales and customer service.

• Excellent communication skills, both written and verbal.

Strong problem-solving abilities and attention to detail.

• Familiarity with e-commerce platforms and customer relationship management (CRM) tools.

Ability to work independently and as part of a team.

• High level of professionalism and a customer-centric attitude.

A Diploma or Bachelor's degree in business, marketing, or a related field is preferred.

• Working Conditions:

Full-time position with occasional evening or weekend work to meet customer needs.

• What We Offer:

Competitive base salary

• Commission Entitlement Available: Our commission structure is one of the most competitive in the industry, offering significant earning potential.

Opportunities for career advancement

• Supportive and collaborative team environment

Job Type: Full-time

Pay: RM1,600.00 - RM2,000.00 per month

Benefits:

• Opportunities for promotion

Professional development
Schedule:

• Day shift

Monday to Friday
Supplemental pay types:

• Commission pay

Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

* Customer Service/Customer Support: 1 year (Preferred)