Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Resolves product or service problems by investigating the customers complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
Identify and assess customers needs to achieve satisfaction.
Manage customer escalations and make sure the issues are resolved, followed up on, and escalated as needed.
Answer customer inquiries over the phone, email, or chat in a timely and professional manner.
Establish a positive and empathetic attitude as managing customer interactions, maintaining their satisfaction and building strong customer relationships.
Perform other ad-hoc tasks/projects assigned by the Management.
Job Requirements
Candidates must poses at least Certificate, Diploma or equivalent
At least one year working experience in any fields
Fresh Graduate are encouraged to apply
Willing to learn, positive attitude, and able to work under pressure to meet targets.
