Customer Service - Social Media Chat Support (Mandarin Speaker)

_Customer Service (Mandarin Speaker) - Social Media Chat Support_

Basic Salary: RM3,800 - RM4,100 + RM500 (Complexity Allowance) + monthly KPI up to RM800

Location: KL Sentral

Working Hours: 24x7 Rotational Shift (9 hours per shift)

Job Requirements:

• Minimum Diploma/Degree holder (Fresh grads)

Minimum 1 year experience for SPM holder

• Immediate starters are preferred

Must be able to speak and write in Mandarin and English

• Must possess your own transportation

Computer literate (proficient in using Microsoft Office softwares)

Job Responsibilities:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

Able to communicate

• Manage and resolve customer complaints.

Identify and escalate issues to supervisors.

• Other ad-hoc tasks as required

Job Type: Full-time

Pay: RM3,

• 00 - RM4,100.00 per month
  
  Benefits:
• Maternity leave

Opportunities for promotion

• Professional development

Schedule:

• Rotational shift

Weekend jobs

Application Question(s):

• Are you able to work on a rotational shift basis

Are you able to work on the weekends and public holidays

• How soon can you start

Language:

Mandarin (Required)