Customer Service - Serdang

a) To ensure all calls received answered by standard greeting

b) To answer calls within 4 ringing tone

c) To arrange all order processing and key-in in CSTC system

d) To assist all pick-up order despatch to relevant couriers

e) To received Lodge-In shipments from customer

f) To ensure all tracing entered into Intranet system

g) To ensure all tracing perform and customer updated within 30 minutes till solve

h) To ensure all pre-alert arranged and follow-up till solve

i) To ensure all reverse charge request arranged and follow-up till solve

j) To arrange problem shipment and follow-up with shipper till solve

k) To ensure all required report by management or HQ functional complete timely

l) To do daily report for treasury for cash and credit collection customer

To do filing and ensure CS area tidy and clean

• EDUCATION& EXPERIENCE

a) Diploma or minimum SPM qualification with 1 year experience prefered in

courier service industry

b) Good interpersonal, communication skill and computer literate

c) Able to work under minimum supervision

d) Able to work under pressure

e) Able to adopt multitasking environment

Kindly bring along the relevant and updated documents photocopy) as stated below:-

• Photocopies of academic certificates, Photocopy of IC, Passport size photograph, Latest Resume

If you interested, you may directly call below details for further information;

• Ms Zulaiha- 60 16-384 7499 (WHATSAPP)

Or can walk in Lot 26, Kawasan Perindustrian Seri Kembangan, 43300 Seri Kembangan, Selangor

Job Types: Full-time, Permanent

Benefits:

• Health insurance

Maternity leave

• Parental leave

Supplemental pay types:

• Commission pay

Overtime pay