JOB PURPOSE- Assist the Principal & Customer Service Manager with the implementation of the customer service policies, projects & related works within Medical Device & Diagnostic department.
To ensure customer service related Key Performance Index (KPI) and customer satisfaction is achieved
- Process customer orders,customer complaints, RCN, price maintenance request and perform others customer service tasks in accurate & timely manners.
Handle enquiries and arrangement pertaining to delivery of orders to customers in a service oriented and professional manner.- Ensure adherence to Companys SOP, quality requirement such as ISO, GSDP, GDP, GDPMD, GMP, Code of Conduct, 5S and EHS policies.
Foster good working relationships with external & internal stakeholders such as customers, clients, Principal Service team, cross-functional teams via effective communication.
- Co-operate with fellow CS Team members and covers for them in their absence.
Support and participate in cross-functional projects & meetings when assigned.- Escalate to Executive and Manager in a timely manner on operation issues.
Perform other duties as assigned as and when required by the management.
- SPM / Diploma in any relevant studies
Minimum of 1 year experience
- Communicating effectively at all levels, both verbal and written
Being able to deal, work and cope in a difficult and highly competitive environment
Job Type: Full-time
Pay: RM2,- 00 - RM2,500.00 per month
Schedule: - Monday to Friday
Ability to commute/relocate:- Bukit Jelutong: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Diploma/Advanced Diploma (Preferred)
