Job Description
1Provide customer service.
2Support users via real-time chat, email, and Telegram about our products.
3Liaise with various departments to resolve user issues.
4Proactively seek ways to improve internal processes.
5Research customer inquiries using appropriate technology.
6Utilize problem-solving, analytical, and intuitive skills to follow logic and provide effective solutions.
Requirements
1Associate's or Bachelor's degree, with at least 1 year of customer service experience in a similar role.
2Proficiency in English and Chinese.
3Strong curiosity and eagerness to learn.
4Proficiency in office software (e.g., Excel, Word).
Benefits
Company Introduction
Websea is a digital asset trading platform specifically designed for the global youth in the Web3.0 era. In addition to offering standard trading services, Websea introduces the platform token WBS and its unique Web3.0 token economy model, creating a vibrant ecosystem of social interaction, entertainment, and gaming for users. Here, young users can not only experience the charm of the Web3 world but also gain substantial rewards and value returns through diverse platform activities.
Registered in Hong Kong, the global Web3.0 innovation hub, Websea's core team is located in Singapore, Hong Kong, South Korea, Japan, France, and Kuala Lumpur. The company is committed to actively exploring the forefront of technology, driving industry upgrades, and leading the transformation of the era. Websea strives to be a platform that responds to policies and regulations worldwide, adhering to the development philosophy of innovation-driven and technology-oriented. Our goal is to become one of the top five unicorns in the Web3.0 industry globally within three years.
As the core asset of the Websea platform, WBS is not only a new force in the digital asset market but also carries immense potential for future development. With continuous technological innovation, product iteration, ecosystem prosperity, and market expansion, WBS is destined to become a star player in the industry.
Websea leverages its unique economic model to achieve user growth through social virality. Young people are the main force in the Web3.0 era, and their preferences significantly influence the value growth paradigm and platform operation logic of this era. Therefore, Websea focuses on the needs of young people for interactive entertainment experiences, exploring the potential of social relationship chains in Web3.0 user interactions. We have launched a series of valuable, interesting, and distinctive social entertainment products, including invitation rewards, group buying rewards, and invitation red envelope rewards. These initiatives enable users to build social circles and earn substantial benefits while contributing to the platform's ecosystem and inviting friends to participate.
Through social virality, Websea has achieved continuous user growth. The excellent brand reputation has rapidly expanded Websea's influence and development worldwide.
