Job Title: Customer Service Representative(Bilingual Advisor)
Location: Remote (Work from home in Malaysia)
Category:
Full time position, 40 hours per week
Pay:M$2000-3000 MYR
Company Overview
TAL is a world-leading education and technology enterprise, serving
- 5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.
https://en.100tal.com/
Think Academy, the international brand of TAL, has established campuses in 7 countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, and Malaysia.
In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).
https://www.thinkacademy.ca/
Job Description:
The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.
This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.
Key Responsibilities:
Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
Recommend suitable classes based on students learning progress to ensure the smooth delivery of educational services.
Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.
Qualifications:
Fluent in both English and Mandarin (both spoken and written).
Quick to learn and master the basic knowledge required for work, with some experience in graphic software.
Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
No work experience required
Working hours:
Summer Time: 6:30 AM - 11:30 AM, 1:30 PM - 3:30 PM
Winter Time: 7:30 AM - 12:30 PM, 2:00 PM - 4:00 PM
This is a Full-time position requiring 40 hours per week.
The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Application Process:
Interested applicants are encouraged to submit their resume and cover letter outlining their suitability for the role. Applications will be accepted until the position is filled. Only candidates selected for an interview will be contacted.
