Receiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer.
Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency.
Verifying the customer requirements and interacting with outside service providers for quotation and SLA.
Co-orindating with logistics team for the shipment of the material and instruments.
Interacting with customers for the quotation, PO, invoice and payments.
Clearance of payments to outside vendors and interacting with accounts team for the clearance.
Co-ordination with sales to understand the customer requirements and translate the same to working terms and keeping a track of the progress and completion.
Regular updates to customer for each projects or jobs coming to us receipt, WIP, outgoing.
May also be required to act as inside sales calling customers for the leads.
Supporting on any promotions and following up with customers for the feedback and orders.
Qualifications
2-4 years of customer service experience with any technical services company.
Diploma/engineering/other Degree graduates.
Calibration and other technical services experience as customer service is an added advantage.
Excellent communication and to be good in written and spoken English.
High energy and customer focus is desired.
Focus on process improvements, innovative thinking and implementation of new ideas is an expectation from this position.
Fortive Corporation Overview.
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
