Customer Service Representative

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Must be able to speak, read and write in Mandarin or Cantonese

Qualifications

• We are hiring Fresher or 1 years of experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Core Competencies & Proficiencies Levels

Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language.

Ability to multitask, detailed oriented and possess good problem-solving skills.

Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers.

Passionate in helping to resolve customer issues / queries and complaint handling.

A team player who thrives in a fast paced, dynamic environment

A self-starter who can work independently and under minimal supervision.

Able to determine the problem/sentiment of each interaction and responds professionally.

Communicating with customer through all channels (phone, social media, digital, chat, etc.)