Customer Service Representative

MindPec Solutions

Early Applicant

6 months ago
Be among the first 50 applicants

Exp: 0-2 Years

Malaysia, Kuala Lumpur

Job Description

Position: Senior Customer Service Representative

Language: Japanese

Nationality: Japanese

Location: KL Sentral, Kuala Lumpur, Malaysia

Salary: RM9000

Working Hours: 8am-5pm

This is an exciting and exclusive opportunity for motivated and enthusiastic Customer Experience Professionals to support the market! The ideal candidate loves communicating and is passionate about helping to resolve customer issues, queries, and complaints.

Essential Functions/Core Responsibilities:

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some.

Handling inquiries/complaints through voice and non-voice

Understand the language, culture/local nuance of Japanese Consumer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing.

Opportunity to build rapport with the customer.

Greet customers in a courteous, friendly, and professional manner using agreed upon.

procedures

Maintain broad knowledge of client products and/or services.

Prepare complete and accurate work including appropriately notating accounts as required.

Participate in activities designed to improve customer satisfaction and business performance.

Track, document and retrieve information in call tracking database.

For more details reach out on below contact.

:Natsumi Tahara