Company Description
Markets.com is a multi-award-winning global trading broker with over 15+ years of specialised experience in Forex, Share, Commodity, ETFs, Cryptocurrency, Indices, and Bonds. With a user-friendly platform, extensive educational resources, lightning-fast customer service, and a regulated environment, Markets.com is revolutionizing the way trading is done. Our goal is to empower traders by providing them with the tools, resources, and support they need to succeed. We believe that trading should be accessible to all people who are interested in it.
Role Description
This is a full-time on-site role located in Kuala Lumpur for a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience. You will handle inquiries, resolve issues, and assist customers with their trading needs.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Service skills
- Customer Satisfaction and Customer Experience skills
- Strong interpersonal and communication skills
- Ability to handle customer inquiries and resolve issues via calls, live chats and emails
- Attention to detail and problem-solving skills
- Patient and empathetic mindset
- Ability to work well in a fast-paced environment
- Prior experience in the financial industry and trading
- Fluent in Chinese and English are a must and additional languages are a plus
