Company Description
Markets.com is a multi-award-winning global trading broker with over 15+ years of specialized experience in Forex, Share, Commodity, ETFs, Cryptocurrency, Indices, and Bonds. With a user-friendly platform, extensive educational resources, and lightning-fast customer service, Markets.com is revolutionizing the way trading is done. We are committed to breaking down the barriers that have existed in finance and making trading accessible to all individuals. Join our esteemed team and be a part of a dynamic community that champions innovation, growth, and excellence in trading.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Kuala Lumpur. As a Customer Service Representative, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. You will handle customer inquiries, resolve issues, and maintain a high level of professionalism and responsiveness in all interactions.
Qualifications
- Speaks fluent English, Chinese and any other language is a plus
- Strong customer service skills
- Excellent communication and interpersonal skills
- Ability to empathize and resolve customer complaints
- Problem-solving and critical thinking skills
- Attention to detail and accuracy
- Ability to work well in a team
- Prior experience in customer service or a related field is preferred
- Knowledge of financial markets and trading is a plus
